The Social Security System (SSS) has achieved additional ISO 9001 Quality Management System certification of compliance for the registration and coverage processes of four of its branches, marking another milestone of its achievement in 2014, a top official said.
SSS Officer in Charge for Management Services and Planning Division Eleonora Y. Cinco said SSS offices, composed of Bacolod, Butuan, La Union and Pasig-Shaw branches were awarded the internationally recognized certificate on September 5, 2014.
To date, the SSS has five ISO-certified branches, of which the first was the SSS Diliman Branch that has successfully maintained its certification since 2011.
“This achievement is an official recognition of our commitment to provide world-class service. Compliance to international standards is also one way to ensure the confidence in the services that we deliver to our members,” Cinco said.
The ISO 9001:2008 certification requires a thorough audit of the company’s internal quality management system processes to ensure quality improvement and consistent delivery of services that meet customers’ needs and requirements.
Anglo Japanese American Registrars, Inc., the third party auditor commissioned by the SSS, assessed the registration and coverage processes of the four offices in June 2014, covering the following: receiving of membership and data amendment application, issuance of SSS number, correction of member data, processing and archiving.
In 2014, Customer Satisfaction Surveys of SSS Diliman, Bacolod, La Union, Butuan, and Pasig-Shaw branches yielded “very high” to “excellent” net satisfaction ratings of 92, 94, 100, 89, and 90 percent, respectively.
Cinco said the SSS has four more branches pursuing to be certified this year, adding that it will maintain all ISO certifications by renewing it once every three years.